Senior Director, Customer & Partner Operations

Benefits

Parental leave

Not verified not verified - source URL not recorded; timestamp not recorded

Non-birth-parent leave

Not verified not verified - source URL not recorded; timestamp not recorded

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Not verified

Salary

$132K-$259K From the posting source checked Jun 20, 2026

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

216% above the BLS role benchmark for operations aggregate.

Posted salary is far from this role benchmark; treat it as low confidence.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Director, Customer & Partner Operations San Francisco MongoDB is seeking a Senior Director of Customer & Partner Operations to serve as the operational backbone of our Customer organization. This leader will drive the systems, insights, processes, and rhythm-of-business that enable MongoDB's customer success, professional services, support, and partner functions to operate at scale and with precision. This is a high-visibility, cross-functional role at the intersection of data, process, and execution. This leader will: - Act as the Senior Director of Customers & Partner operations to the Chief Customer Officer (CCO), owning the planning, analytics, and operational cadence for the org - Play a critical role in evolving how we measure & track our Customer and Partner GTM model to drive higher retention, increased revenue realization, and more efficient use of our technical ecosystem - Lead a high‑impact CCO Strategy & Operations team, staying close to the work and building models to shape the business reviews that guide executive decisions We're looking to speak with candidates based in the San Francisco Bay Area for our hybrid working model. Key responsibilities Business Rhythm & Operational Cadence - Own the operating cadence for the Customer organization - QBRs, pipeline reviews, forecast calls, and board-level reporting - Drive annual planning, headcount modeling, and budget management across the customer organization - Serve as a key operational partner to the CCO, ensuring leadership has the information and structure needed to make high-quality decisions quickly Insights & Analytics - Build and maintain the reporting infrastructure that

Read the full description at www.mongodb.com. FewerJobs shows a preview and links to the original posting.