Senior Director, Customer & Partner Operations

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About this role

Senior Director, Customer & Partner Operations San Francisco MongoDB is seeking a Senior Director of Customer & Partner Operations to serve as the operational backbone of our Customer organization. This leader will drive the systems, insights, processes, and rhythm-of-business that enable MongoDB's customer success, professional services, support, and partner functions to operate at scale and with precision. This is a high-visibility, cross-functional role at the intersection of data, process, and execution. This leader will: - Act as the Senior Director of Customers & Partner operations to the Chief Customer Officer (CCO), owning the planning, analytics, and operational cadence for the org - Play a critical role in evolving how we measure & track our Customer and Partner GTM model to drive higher retention, increased revenue realization, and more efficient use of our technical ecosystem - Lead a high‑impact CCO Strategy & Operations team, staying close to the work and building models to shape the business reviews that guide executive decisions We're looking to speak with candidates based in the San Francisco Bay Area for our hybrid working model. Key responsibilities Business Rhythm & Operational Cadence - Own the operating cadence for the Customer organization - QBRs, pipeline reviews, forecast calls, and board-level reporting - Drive annual planning, headcount modeling, and budget management across the customer organization - Serve as a key operational partner to the CCO, ensuring leadership has the information and structure needed to make high-quality decisions quickly Insights & Analytics - Build and maintain the reporting infrastructure that

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