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SHOWROOM CUSTOMER SERVICE REP II - SSC

Mohawk Industries - Traverse City MI SSC #281 (US010529) | Country United States | State/Province Michigan | City Traverse City

Posted Jun 12, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type
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Weekend work
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Application

Cover letter
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Assessment
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Deadline
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Where they hire

State eligibility is not yet verified.

About this role

SHOWROOM CUSTOMER SERVICE REP II - SSC Traverse City MI SSC #281 (US010529) | Country United States | State/Province Michigan | City Traverse City Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Showroom Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Primary Function and Scope Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Responsible for keying in orders, processing faxes and preparation of reports. Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and

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