Associate Director, Patient Services Operations

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Associate Director, Patient Services Operations Charlotte, NC MISSION Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we're looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously. POSITION SUMMARY The Associate Director, Patient Services Operations will manage the day-to-day hub operations for the Mirum in-house Mirum Access Plus (MAP) program, supporting Mirum's product portfolio and continued expansion over time. The Associate Director will support the Director, Patient Services Operations, leading all day-to-day operations of their team. Duties will include overseeing ensuring all KPIs are met or exceeded, anticipating/identifying/resolving potential operational challenges, overseeing accurate and timely reporting of results, monitoring program budgets, and ensuring all legal, regulatory and pharmacovigilance requirements are being met. The Associate Director will also interact regularly with brand teams and other internal functional areas including finance, legal, safety, quality, training and others as needed. JOB FUNCTIONS/RESPONSIBILITIES - Team Leadership: Lead a team responsible for specialty pharmacy access, reimbursement, and affordability activities. This includes, but not limited to supporting day-to-day activities, managing work queues, delegating assignments, developing team skills, establishing baseline goals, and motivating the team. Develop plans for team members within the team to support in achieving their desired goals. Ensure team goals are aligned with overall organizational strategies. - Program Operations: Ensure that all program

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