Forward Deployed Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$111,944 national median

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Forward Deployed Engineer Normal, IL, Normal, IL, United States About the Role We're hiring a Forward Deployed Engineer to be our hands and eyes onsite at a key customer in Normal, IL. You'll be responsible for our fleet of data collection devices - diagnosing and repairing devices, provisioning new hardware, troubleshooting networking, and running the diagnostic workflows that keep the system healthy. This role will start with critical robot data collection devices and then transition into robot deployment support . This is a forward-deployed role with strong support from HQ. You won't be alone: our engineering team is one Slack message away, and you'll work closely with them to escalate complex issues, ship fixes back into the product, and bring the voice of the customer into our roadmap. The ideal candidate is technically curious, calm under pressure, and energized by being the person on the ground who makes things work. Responsibilities - Provision new hardware by installing and configuring Linux, deploying our software stack, and validating device health before bringing units into production. - Run diagnostic scripts, collect and interpret system logs, and execute command-line workflows to identify root causes of device or network issues. - Configure and troubleshoot local networking (IP, DHCP, DNS, VLANs, Wi-Fi/Ethernet) to ensure reliable device connectivity to our backend. - Serve as the customer's primary technical point of contact onsite, coordinating closely with HQ engineering and support to resolve issues and feed field learnings back into the product. Qualifications - Hands-on hardware and software troubleshooting

Read the full description at jobs.ashbyhq.com. FewerJobs shows a source-linked preview and links to the original posting.