Senior Design Operations Program Manager

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About this role

Senior Design Operations Program Manager San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States At Mercury, we believe that thoughtful design can change an ancient industry shaped by complexity, friction, and indifference-and that intentionality, care, and taste can marry power and beauty, form and function, where these concepts are taken for granted. As we build a radically different kind of banking* experience, design isn't an aesthetic layer added at the end. It's how our products are shaped, how decisions are made, and how customers experience us every day. Design at Mercury is a team of 40+ curious, supportive, and thoughtful designers. We're looking for a Senior Design Operations Program Manager to join us, reporting to the Head of Design Operations to support our growing design org. In this role, you'll help build the programs and processes that make life better for our design team, whether that's improving onboarding, refining ways of working, or organizing team off-sites. Our focus is to improve the quality, efficiency, and impact of Design. You'll be an advocate for team health and happiness, always seeking opportunities to improve how we work and deliver an exceptional user experience for Mercury's users. This role blends strategy and execution, giving you ownership from concept to delivery while collaborating closely with a diverse group of stakeholders. Key Responsibilities: - Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead. - Lead activities

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