Manager - Account Fraud Enablement

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

201% above the BLS national median for sales aggregate.

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Manager - Account Fraud Enablement San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States Mercury is building the banking* stack for startups, and protecting our customers from fraud is core to that mission. As our Account Fraud program has grown in complexity, spanning transaction monitoring, investigations, BPO operations, and an expanding set of fraud vectors across ACH, wires, checks, and cards, we've evolved into a two-pillar structure: Fraud Investigations and Fraud Enablement. We're looking for a Manager to lead the Enablement pillar. This is a people management role, but it's not a traditional "ops manager" role. The Account Fraud Enablement team is the infrastructure layer of our fraud program. Your team builds the policies, training, quality systems, and tooling that make it possible for our investigators to make fast, accurate, high-stakes decisions at scale. You'll manage a team of risk investigators who own domains like QC program design, SOP development, BPO training, and operational tooling. You'll also partner closely with the Fraud Investigations Manager to ensure that what Enablement builds actually lands in production and improves outcomes. This role is ideal for someone who has built or scaled operational programs in fraud, risk, or trust & safety; someone who understands that sustainable growth in fraud operations depends as much on the quality of your playbooks and training as it does on the skill of individual investigators. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column

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