Customer Support Strategic Program Manager

Benefits

Parental leave

Not verified not verified - timestamp not recorded

Non-birth-parent leave

Not verified not verified - timestamp not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

CAD 115K-144K From the posting source checked Jun 20, 2026

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Strategic Program Manager San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States Buckminster Fuller popularized the concept of “tensegrity” - structures that hold together not because of rigid hierarchy, but because carefully balanced forces create stability, flexibility, and strength at the same time. As a CS Strategic Program Manager at Mercury, you'll help build that kind of operating system for Customer Experience. You won't do it through a heavyweight process or top-down control. You'll do it by creating alignment across teams, introducing clarity in ambiguous spaces, and designing programs that help the organization move with more coordination, confidence, and speed. This role sits on Mercury's Customer Experience Strategy & Planning team and focuses on some of the most important operational and strategic work across CX. You'll help drive programs that improve how we support customers, scale operations, implement change, and partner cross-functionally across Product, Engineering, Learning & Development, Risk, and Systems Administration. You'll be trusted to bring structure to evolving problems, connect dots across teams, and help turn good ideas into durable execution. The right person for this role is highly organized, deeply collaborative, and energized by improving how teams work together. What you'll do: - Drive strategic and operational programs across Customer Experience, helping teams execute against high-impact initiatives that improve the customer and agent experience - Partner cross-functionally with teams including Product, Engineering, Learning & Development, Risk, and Zendesk System Administrators to coordinate work, manage dependencies, and maintain alignment -

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.