Senior Customer Experience Associate

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Experience Associate Ponte Vedra Beach, FL About Us We're building products people genuinely enjoy using. Our team values clarity, empathy, and ownership, and we believe great customer experience is a competitive advantage, not a support function. We move fast, listen closely to customers, and continuously improve how we show up for them. The Role As a Senior Customer Experience Associate, you'll be a frontline expert and trusted voice for our customers. You'll handle complex customer needs, guide less-experienced teammates, and help shape how our CX function evolves as the company grows. This role is ideal for someone who loves solving problems, spotting patterns, and turning customer feedback into real product and process improvements. What You'll Do Serve as a primary point of contact for customers, handling advanced or high-impact inquiries with confidence and empathy Resolve complex issues across product, billing, and workflow challenges, knowing when and how to escalate effectively Act as a customer advocate internally, partnering with Product, Engineering, and Sales to drive better outcomes Identify recurring issues, friction points, and opportunities for improvement, and help implement solutions Contribute to and maintain help documentation, internal playbooks, and best practices Mentor and support junior CX associates through guidance, feedback, and example Help define and refine CX processes, SLAs, and quality standards as the team scales Proactively follow up with customers to ensure issues are fully resolved and expectations are exceeded What We're Looking For 4+ years of experience in customer experience, customer support, or a similar customer-facing role

Read the full description at jobs.lever.co. FewerJobs shows a preview and links to the original posting.