FewerJobs.
All jobs

Customer Service Manager

MEGA - Ponte Vedra Beach, FL

Posted Dec 8, 2025

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified
Salary
Not verified
401(k) match
Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type
Not verified
Weekend work
Not verified

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Manager Ponte Vedra Beach, FL About the Role: We're looking for a Customer Service Manager to lead and inspire our support team, ensuring every customer interaction is positive, efficient, and effective. You'll oversee daily operations, coach and develop team members, and collaborate across departments to improve customer satisfaction and retention. Key Responsibilities: Lead, mentor, and motivate a team of customer service representatives Monitor KPIs and service metrics, identifying opportunities for improvement Develop and implement customer service policies and best practices Handle escalated customer inquiries and resolve complex issues Collaborate with product and operations teams to improve the customer journey Provide regular reporting on team performance and customer feedback Qualifications: 3+ years of customer service management or supervisory experience Strong leadership, coaching, and conflict-resolution skills Excellent communication and interpersonal abilities Proven track record of improving customer satisfaction and efficiency Experience with CRM and support software (e.g., Zendesk, Salesforce, HubSpot) Why Join Us? Competitive salary and benefits Growth opportunities in a supportive, team-oriented culture A chance to make a real impact on the customer experience

Read the full description at jobs.lever.co. FewerJobs shows a source-linked preview and links to the original posting.

Apply at jobs.lever.co

Apply link not verified; last-live date unavailable.

What verified means

Verified means a displayed claim has a recorded source field, a source URL when available, and a timestamp showing when FewerJobs checked or enriched the evidence.

Related jobs