Customer Service Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Manager Ponte Vedra Beach, FL About the Role: We're looking for a Customer Service Manager to lead and inspire our support team, ensuring every customer interaction is positive, efficient, and effective. You'll oversee daily operations, coach and develop team members, and collaborate across departments to improve customer satisfaction and retention. Key Responsibilities: Lead, mentor, and motivate a team of customer service representatives Monitor KPIs and service metrics, identifying opportunities for improvement Develop and implement customer service policies and best practices Handle escalated customer inquiries and resolve complex issues Collaborate with product and operations teams to improve the customer journey Provide regular reporting on team performance and customer feedback Qualifications: 3+ years of customer service management or supervisory experience Strong leadership, coaching, and conflict-resolution skills Excellent communication and interpersonal abilities Proven track record of improving customer satisfaction and efficiency Experience with CRM and support software (e.g., Zendesk, Salesforce, HubSpot) Why Join Us? Competitive salary and benefits Growth opportunities in a supportive, team-oriented culture A chance to make a real impact on the customer experience

Read the full description at jobs.lever.co. FewerJobs shows a preview and links to the original posting.