Technical Support Representative - Argentina

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$116,543 national median

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Technical Support Representative - Argentina Argentina About MaintainX MaintainX is the world's leading mobile-first work execution platform for industrial and frontline teams. We help over 13,000 customers - including Duracell, McDonald's, Shell, DHL, and Cintas - reduce unplanned downtime and run more efficient operations. In 2025 we raised a $150M Series D led by Bessemer Venture Partners , bringing total funding to $254M at a $2.5B valuation . We were named to the 2025 Forbes Cloud 100 and ranked #1 in EAM and CMMS on G2's Summer 2025 report. The market we serve is changing fast: 68% of industrial companies have the same or more downtime than they did in 2024, and 3.8M manufacturing jobs will go unfilled through 2033. The frontline workers using MaintainX every day are why this work matters - and Support is where that promise gets kept. The role As a Level 1 Support Representative, you're the first point of contact for our customers - and often their clearest view of what MaintainX can do. This isn't a ticket-routing role. You'll own issues through to resolution, using screen shares, documentation, and product knowledge to solve real problems for real people. - Resolve customer inquiries across chat, email, and phone - with first-contact resolution as the goal, not the exception. - Diagnose software issues and conduct live screen share sessions to walk customers through solutions; escalate to Tier 2 with clear root-cause documentation when needed. - Build and maintain self-service resources - knowledge base articles, saved replies,

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