Customer Education Manager

Benefits

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Weekend work

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About this role

Customer Education Manager Montreal, Quebec MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100 , the definitive ranking of the top 100 private cloud companies in the world. Reporting to the Senior Manager of Customer Education, the Customer Education Manager will be responsible for designing, producing, and maintaining educational content for MaintainX's customer education channels. This role will focus on authoring content that enables MaintainX users to develop the core competencies required to be successful maintenance and reliability professionals. This includes courses and videos for MaintainX Academy, as well as providing instructional design support for offerings such as workshops and certifications. In this role, you will work closely with the Client Success, Product, and Marketing teams to understand the educational needs of our customers and integrate those insights with our organizational vision to develop high-quality skill-based learning content. What you'll do: - Own a key segment of the MaintainX curriculum, including defining the knowledge and skills that customers need to be successful in their role and mapping it to content that will drive outcomes. - Conduct continuous research into your learning audience to stay current on their motivations to learn and any skill-related changes in their professional world. - Use models such as ADDIE and SAM to develop

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