Client Engagement API Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Client Engagement API Specialist Brazil, Chile, Colombia, Mexico, Argentina, Peru Building the Future of Open Finance Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page to understand what drives us and how we work. The Team Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Our API support team handles inquiries from clients using our API to implement various projects, from mobile apps, to high frequency trading bots, to other exchanges sourcing our liquidity. You will work closely with our entire range of retail, VIP, and Institutional clients, answering API related questions and solving technical API issues, while providing the excellent customer experience our clients expect from Kraken. The Opportunity As an API specialist you will be the first point of contact when our clients need assistance with our REST, WebSocket, and FIX APIs. - Answer clients' API questions via text and live support channels (Zendesk/Email/Telegram/Zoom). - Assist colleagues with API inquiries and projects involving API use cases. - Diagnose and provide solutions for clients' API related issues. -

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