Implementation Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Implementation Manager United States | Remote | America | Canada What we're building Drug development is one of the most data-intensive endeavors in history, yet scientists spend more time finding and cleaning data than using it. Bioprocess data is high-frequency, multi-source, and scattered across systems that rarely talk to each other. We make it usable, and our AI agent lets scientists query their full experimental history, catch deviations in real time, and inform million-dollar manufacturing decisions. This is a place for builders - people who want to own hard problems, ship fast, and work with others who hold themselves to a high bar. The role You'll be Invert's first Implementation Manager and a founding member of the CX team. You own customer rollouts end-to-end: requirements and solution design, configuration and integrations, testing, UAT, and user onboarding. Our customers' environments are complex, and you're the person translating their workflows into a working Invert deployment. Once customers are live, you stay with them - driving adoption, surfacing expansion, advocating internally, and making sure they keep realizing value. What you'll do - Own implementations from kickoff to go-live: scope, timeline, quality, across customer and Invert teams - Lead requirements and design workshops with scientists and IT; translate bioprocess workflows into Invert deployments - Partner with Engineering on integrations; prototype and oversee delivery where needed - Run UAT, train users, and act as trusted advisor through go-live and beyond - Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns,

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