Sr. Director, Services and Support Operations

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Director, Services and Support Operations Sunnyvale, California - HQ, Sunnyvale, California, United States Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments - stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Location: 4 on-site days a week in Sunnyvale, CA Headquarters. Reports to: VP, Customer Experience Operations Our Team's Vision: Illumio is building a new Customer Experience ("CX") Operations function from the ground up. A strategic operating backbone spanning Professional Services, Customer Success, Support, and Training. As we scale toward IPO readiness, this function will define how we deliver value to customers, drive post-sales growth, and operate with the rigor of a public company. We're hiring a Sr. Director, Services & Support Operations to lead two consequential pillars of this build: Professional Services Operations and Customer Support Operations. You'll partner directly with the VP, CX Operations to design the operating model, drive the transformation, and shape the long-term vision of how Illumio supports and grows its customers. Who You Are You're a seasoned CX operator who has done this work before at scale, and from scratch. You understand that post-sales is where customer trust is earned and company growth compounds,

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