Sr. Director, Services and Support Operations

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About this role

Sr. Director, Services and Support Operations Sunnyvale, California - HQ, Sunnyvale, California, United States Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments - stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Location: 4 on-site days a week in Sunnyvale, CA Headquarters. Reports to: VP, Customer Experience Operations Our Team's Vision: Illumio is building a new Customer Experience ("CX") Operations function from the ground up. A strategic operating backbone spanning Professional Services, Customer Success, Support, and Training. As we scale toward IPO readiness, this function will define how we deliver value to customers, drive post-sales growth, and operate with the rigor of a public company. We're hiring a Sr. Director, Services & Support Operations to lead two consequential pillars of this build: Professional Services Operations and Customer Support Operations. You'll partner directly with the VP, CX Operations to design the operating model, drive the transformation, and shape the long-term vision of how Illumio supports and grows its customers. Who You Are You're a seasoned CX operator who has done this work before at scale, and from scratch. You understand that post-sales is where customer trust is earned and company growth compounds,

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