Director, Customer Trust

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director, Customer Trust Sunnyvale, California - HQ, Sunnyvale, California, United States Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments - stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Location: 4 on-site days a week in Sunnyvale, CA Headquarters. Our Team's Vision: Security at Illumio is not a control function. It's part of how the business operates and grows. We protect the company, enable the business, support product velocity, and help earn customer trust - working across engineering, product, and go-to-market teams to turn risk into clear. actionable decisions. Our goal isn't to slow things down. It's to build a security function that scales with the business and actually works in the real world. The Director of Customer Trust leads the company's customer-facing security engagement program. Reporting to the VP of Security, this role is responsible for building trust with our customers, and ensuring customers understand the company's security architecture, practices, and product security model. The Director will partner closely with Sales, Customer Success, Product, and Security teams to support enterprise sales cycles, manage customer security reviews, and scale the company's ability to respond to security assessments and inquiries. This role

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