Global Logistics Team Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Global Logistics Team Lead United States of America - Remote / Home Office Job Summary: The Global Logistics Team Lead - US partners with the Global Logistics management to lead execution and strategy across the U.S. and Canada carrier network. This position leads the U.S. Logistics team to continuously improve the carrier portfolio by developing and improving delivery solutions for outbound direct-to-consumer delivery solutions in the US and Canada market. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies and delivery related experience. Job Expectations: - Lead the development of cost- efficient, competitive and customer experience-focused shipping solutions that balance customer experience, cost and operational efficiency - Own and support continuous improvement of the end-to-end delivery experience, including estimated delivery promise, shipment visibility, predictive modeling for shipment delay and notifications and logistics related experience. - Develop, refine, and track vendor performance metrics and internal US specific KPIs - Provide guidance, direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements - Lead to drive US delivery projects, risk mitigation, and deliverables - Oversee training junior team members to ensure consistent understanding of processes, systems, and compliance requirements, etc. - Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities - Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual

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