Technical Account Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Account Manager London, UK | Hybrid | Remote HUMAN is looking for a Technical Account Manager to join a dynamic team driving the future success of our customers. You will work strategically to maximize our client's protection in real time, while focusing on the value our customers see from you and managing the complete customer lifecycle. Our technology is critical to our customers; as a core member of this team, your job is to ensure flawless customer service, with empathetic engagement, technical savviness, and deep product knowledge. Your exceptional organizational skills allow you to keep many balls in the air at the same time. You will be responsible for managing the day to day relationships with your customers, surfacing risks and opportunities to the business, being the voice of the customer in our organization, and the voice of HUMAN to the customer. The relationship you build with your managed customers has a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met. What you'll do: - Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for all assigned accounts. - Expand and develop client relationships: Be the primary focal point for our customers. Build and maintain deep-level partnerships with customers to foster long-term cooperation and success. - Provide exceptional customer support and be a point of escalation: Work with support teams to deliver outstanding service to customers. - Collaborate with internal teams: Work closely

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