Claims Program Manager – Spinnaker

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Claims Program Manager – Spinnaker Morristown, New Jersey, United States, Austin, Texas, United States, Dallas, Texas, United States Job Title: Claims Manager - Partner Programs Location: Austin, TX / Dallas, TX / Morristown, NJ Reports To: Senior Claims Program Manager / Head of Claims, Spinnaker (Director, Claims-Partner Programs) About Hippo: Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most. Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement. If you're energized by building what's next, we'd love to meet you. About You: The Claims Manager - Partner Programs is responsible for the day-to-day oversight and performance management of assigned programs and Third-Party Administrators (TPAs). This role ensures claims are handled in accordance with established guidelines, regulatory requirements, and service expectations while supporting strong claim outcomes and partner relationships. What You'll Do: Program Oversight & Execution - Oversee claims handling for assigned programs to ensure compliance with claims guidelines, coverage intent, and regulatory requirements - Monitor TPA performance including timeliness, reserving accuracy, and overall claim quality - Conduct file reviews and QA audits to identify trends and improvement opportunities - Assist in implementation and maintenance

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