Customer Support Agent

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Agent Solihull, England, United Kingdom OVERVIEW: We're looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you'll deliver a world-class service across multiple channels including email, social media, and web chat - ensuring every interaction feels personal, insightful, and aligned with the brand experience. Operating in a 24/7 environment, you'll be part of a dynamic team that puts the customer at the heart of everything. You'll play a key role in building trust, loyalty, and long-term relationships with a highly engaged and digitally savvy customer base. The salary for this position is £26,780 per annum WHAT YOU'LL BE DOING: - Managing customer interactions end-to-end, ensuring a timely and effective resolution for every query - Delivering exceptional service across email, live chat, and social media channels - Acting as the voice of the customer - providing feedback and identifying areas for improvement - Making confident, customer-first decisions while balancing business impact - Proactively identifying opportunities to exceed expectations and delight customers - Building strong product knowledge to educate and guide customers effectively - Following up on customer queries to ensure complete satisfaction - Collaborating with internal teams to resolve complex issues - Reporting trends and insights to leadership to support continuous improvement - Supporting colleagues and contributing to a collaborative, high-performing team environment - Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation WHAT YOU'LL NEED: Essential Criteria: - 1-3 years' experience in

Read the full description at job-boards.eu.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.