Operations Performance Manager

Benefits

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Weekend work

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About this role

Operations Performance Manager Brazil (São Paulo - Hybrid) Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in 11 countries, we're on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Operations Performance Manager to our Business Transformations - Operations team in São Paulo, Brazil ! The Operations and Business Transformation area is responsible for improving our clients' operational routines, making our processes scalable and standardized. Our mission is to act as the benchmark for quality and efficiency at Wellhub, always in partnership with other internal teams. The goal is to ensure the efficiency, quality, and correct execution of HR client processes, aligned with the commercial, customer support, and financial teams, with a focus on supporting strategic initiatives in the Brazilian market. YOUR IMPACT - Translate operational metrics into high-impact action plans that directly influence NPS, CSAT, and client retention across the region. - Manage team capacity and workload to

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