WordPress Advanced Support Guide

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

WordPress Advanced Support Guide Serbia Location Details: Serbia - Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. WordPress Advanced Support Guides support GoDaddy's hosting and WordPress customers on multiple channels, primarily via chat. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultations regarding new purchases. You will effectively respond and provide information to customers regarding new product and service offerings and contract extension options, and will cross-sell additional products/services. Shifts: Department covers 24/7 operations therefore shift work is involved. Employees will be given shift schedule in advance, this will work on a rotating basis. What you'll get to do... • Take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity • Provide technical feedback on processes and procedures to reduce customer concerns • Interact with, and communicate effectively across, departments within various levels of the organization to properly handle customer issues • Work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage • Consult with customers about their business needs by

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