Problem Solver

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$20-$20/hr From the posting source checked Jun 20, 2026

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

47% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Problem Solver Fontana, California, United States About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. In this role, you will: - Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines - Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment - Develop an understanding of shoe conditions, specifically those that are considered "issues" by GOAT standards - Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers - Able to take photos quickly and accurately of sneakers - Develop an understanding of GOAT's order statuses to help triage escalated orders - Be able to work in a fast-paced and team environment We are looking for: - Highly organized with demonstrated attention to detail - Background in dealing directly with customers and suppliers - Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise - A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility - Must be able to stand for long periods

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.