Senior Infrastructure Engineer, Platform

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About this role

Senior Infrastructure Engineer, Platform Estonia - Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Mission & The Work Team Infrastructure builds the backbone of Glia's cloud-native core. We bridge the gap between high-velocity development and rock-solid reliability, ensuring our product teams can ship fast without breaking things. Main responsibilities include: - Core Reliability & Security: Maintain, troubleshoot, and harden Glia's cloud-native infrastructure and security posture. - Developer Enablement: Design and manage the CI/CD pipelines and telemetry tools that empower our product teams to ship with confidence. - Infrastructure Collaboration: Guide internal teams on best practices and work with key third-party vendor integrations. Our Collaboration Model We are a remote-first team distributed across Portugal, Poland, Estonia, and Canada, working across EET and EST timezones. While we embrace remote collaboration, we have offices in Tallinn and Tartu for those who prefer them. We also gather the full team in Estonia twice a year to innovate and connect in person. Our tech

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