Banking AI Advisor, Customer Success

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Banking AI Advisor, Customer Success US-Remote About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Role We are seeking a domain expert to serve as a high-impact Banking AI Advisor and strategic partner for our clients. In this role, you will leverage your deep business experience to help financial institutions maximize the value of our AI-powered platform. This is the next phase of the CSM evolution. You will act as a consultative partner, guiding clients through a purposeful journey of Banking AI built for community impact. Your goal is to empower our clients' frontline teams to strengthen human relationships and drive revenue, while our AI workforce handles the rest. This role is ideal for a professional looking to transition from a business or product management role within a Financial Institution, or from a FinTech SaaS environment, who is ready to lead high-level strategic transformations. What you'll do - Strategic AI Advisory: Act as a trusted advisor to client leadership, guiding them

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