Senior workforce Management and AI Analyst

Benefits

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About this role

Senior workforce Management and AI Analyst Berlin Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Team mission We empower GetYourGuide's Care ecosystem to deliver exceptional customer experiences by providing strategic insights, forecasting excellence, and data-driven decision-making capabilities that serve all our stakeholders-from customer support teams to supplier operations and beyond. Your Mission As Senior Workforce Management Analyst , you will be instrumental in optimizing workforce performance and driving operational excellence across GetYourGuide's global Care ecosystem. Your mission encompasses: Workforce Planning & Forecasting - Deliver accurate long-term, medium-term, and short-term workforce planning and forecasting across Customer Care Operations - Support budget planning processes with data-driven capacity models and cost projections - Contribute to the design and implementation of a new, flexible workforce management setup that scales with business growth Analytics & AI-Driven Insights - Leverage AI and analytics to enhance forecasting accuracy and optimize staffing efficiency - Develop and maintain workforce models, dashboards, and reporting frameworks that drive informed decision-making - Identify trends, inefficiencies, and opportunities to improve operational performance Collaboration &

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