Product Support Specialist IV

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Support Specialist IV General Atomics Integrated Intelligence, Inc. (GA-Intelligence), an affiliate of General Atomics, develops best-in-class global situational awareness and battle orchestration capabilities that process petabytes of data from diverse sources in near real time. Our systems apply state-of-the-art algorithms and machine learning techniques to extract features, fuse data and form a rich live view of objects across land, sea and sky. We empower decision makers to solve meaningful challenges through innovative data science and scalable software engineering. We are seeking an experienced Thresher Operations Support Specialist to join our team in a critical 24/7 operational support role. This position is responsible for providing front-line user support, maintenance and monitoring of an operational system to identify potential issues to the Thresher system ensuring system performance and reliability. The ideal candidate will have prior experience with Thresher, a strong background in operations support, and possess a proactive approach to troubleshooting and incident management. This role requires strong interpersonal skills and ability to work in a fast-paced, high-stakes operational environment, maintaining focus and providing continuous coverage to support our warfighters and stakeholders around the clock. DUTIES AND RESPONSIBILITIES: - Operational Monitoring and System Support: - Monitor system performance and integrity via direct access to Thresher tools, including the Warfighter Tools Support Dashboard and System Status Dashboards. - Monitor track data sources to ensure accuracy, performance, and integrity, identifying and addressing any anomalies. - Maintain situational awareness of overall system performance to ensure timely responses to issues and support operational objectives. -

Read the full description at sjobs.brassring.com. FewerJobs shows a preview and links to the original posting.