Aviation Program Specialist - Flight Operations/Dispatch

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Aviation Program Specialist - Flight Operations/Dispatch Scottsdale, Arizona Overview We are seeking a full-time Aviation Program Specialist in our Scottsdale, AZ location. In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities including supporting customer aircraft configurations, aircraft performance questions, change requests, and aircraft weight & balances changes. Essential Functions Escalates customer needs as required, directing inquiries to proper departments Supports as first-level customer contact, receiving/answering basic questions, inquiries and requests pertaining to Garmin's aircraft performance products Ability to learn/apply program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin's initiatives, business model, and customer relationships Resolves, tracks and/or routes customer issues or requests Assists with providing technical support for Garmin aircraft performance and/or load planning products Supports testing and deployment of Garmin products and solutions May contribute to technical writing and publication of aircraft performance data materials May contribute to development of customer training materials Supports project management functions Investigates/determines root cause of operational events and failures with guidance Identifies issues with aircraft performance and/or load planning and support development of corrective actions with guidance May assist in coordinating internal resources to support customer needs for respective deliverables Coordinates recurring meetings with customer, documents, and maintains related documentation in an organized manner Assists with creation of status information to inform internal stakeholders of relevant program progress and issues Supports analyzing program requirements and works with

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