Product Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Support Specialist San Francisco, California, United States ABOUT FREED: Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have: - Acquired 26,000 paying and loving clinicians - Generated 70,000 patient notes daily and over 3 million monthly - Made thousands of clinicians happier With the backing of Sequoia Capital and other world-class VC's, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way. ABOUT THE ROLE: We're looking for a tech-savvy, empathetic Product Support Specialist who can learn new tools and product surfaces quickly, then turn that fluency into real implementation outcomes for clinicians. This role sits in the middle of the customer journey: AEs sell, GAMs manage the long-term relationship, and you own the technical implementations and product support

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