Mystery Shopping Operations Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$61,842 national median

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Mystery Shopping Operations Specialist Budapest, Hungary Do you want to change how the world creates? At Formlabs , we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA . Together, we're helping everyone design, prototype, and manufacture faster than ever before. The Mystery Shopping Operations Specialist will support the end-to-end execution of Formlabs' global Customer Experience (CX) Audit program. This role assists in overseeing the operational health of Direct Sales and Channel Partner audits across AMER, EMEA, and APAC regions. You will help manage a high volume of recurring audits, support B2B mystery shopper simulations, and track issue resolution across the organization. We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us. **This is a Hybrid role that requires weekly on-site presence in the Budapest office** The Job: - Execution & Coordination: Coordinate the end-to-end delivery of annual mystery shopping audits across multiple continents and time zones. - Shopper Lifecycle: Source, onboard, and coordinate a global network of shoppers, including professional personas (e.g., engineers, dentists) capable of technical B2B discussions. - Infrastructure Management: Maintain operational infrastructure according to a defined quarterly roadmap, including simulated domains and communication systems for shoppers. - Evaluation Rubric: Apply grading systems

Read the full description at careers.formlabs.com. FewerJobs shows a source-linked preview and links to the original posting.