Parkonect L1 Service Desk Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$116,543 national median

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

49% below the BLS national median for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Parkonect L1 Service Desk Specialist Vernon Hills, Illinois Help us change the way the world parks Parking isn't just about spaces - it's about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we're not just thinking about today's parking challenges; we're actively shaping the future of parking + charging. Join us in transforming the way the world parks. Flash is looking to hire a Parkonect L1 Service Desk Specialist . This role is essential for handling complex issues, serving as a critical escalation point for urgent matters. This role requires thorough information gathering based on the urgency and priority of each case before escalation to senior resources. The Parkonect L1 Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, a strong sense of teamwork, and a desire to help resolve problems. This person is customer-service-oriented, with a strong sense of urgency and comfort in a fast-paced environment. At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our team, you'll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company! Location: Vernon Hills, IL office; Hybrid - 3 days in the office (Mon, Wednesday & Thursday) Travel: 0% Shift: Monday through Friday, 7:00 am to 3:30 pm CDT What You'll Do: - Answer customer phone calls & emails, assist customers with a variety of issues, including basic and advanced software and hardware troubleshooting -

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