Customer Service Agent, Cargo Signal

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Agent, Cargo Signal Guatemala, Guatemala, Guatemala Company Description: Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities. Job Description: As a Customer Service agent, you will be the first point of contact for Cargo Signal customers worldwide. You'll directly interact with Cargo Signal customers and service providers by e-mail, chat, and phone. You will receive orders, answer questions, and solve problems, while maintaining our company's reputation for high-quality service. Customer Service agents input and update shipment tracking information in Cargo Signal's software platform. This includes using software to make route plans on maps and configured tracking devices. You will help us launch Cargo Signal's operation in Latin America. You will be part of our global Cargo Signal Command Center team, collaborating with logistics experts based in North America, Europe, and Asia. Together, we provide 24/7 support and monitoring services to ensure seamless operations. You'll have the opportunity to contribute to the success of a

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