Assistant Manager Customer Service

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Assistant Manager Customer Service Navi Mumbai, MH, India Company Description: Job Description: We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences Develop and implement strategies to improve customer satisfaction and loyalty Handle escalated customer issues and complaints with empathy and professionalism Collaborate with other departments to resolve complex customer inquiries Analyze customer service data and prepare reports for upper management Contribute to the development and implementation of customer service policies and procedures Ensure adherence to quality assurance standards and company guidelines Identify and recommend process improvements to enhance efficiency and customer experience Participate in hiring, training, and onboarding of new customer service team members Qualifications: 5-8 years of customer service experience, with 1-2 years in a supervisory role Bachelor's degree Exceptional communication skills, both verbal and written Strong leadership abilities with a supportive and decisive approach Excellent problem-solving and conflict resolution skills Ability to analyze data and generate actionable insights Strong time management and organizational skills Customer-focused mindset with a commitment to delivering high-quality service Adaptability to changing priorities and ability to work in a fast-paced environment Fluency in English and Hindi Additional Information: The Customer Service Executive supports the Sales team with customer service

Read the full description at jobs.smartrecruiters.com. FewerJobs shows a preview and links to the original posting.