IT Support Specialist I

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Market context

Median wage (BLS OEWS)

$78,856 national median

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Support Specialist I Columbia, MO (Headquarters) Build the Future with Us - EquipmentShare is Hiring an IT Support Specialist I At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built before . We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We're hiring an IT Support Specialist I for our Corporate HQ in Columbia, MO and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Primary Responsibilities - Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform. - Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity. - Assist users with software applications, account access, and password resets. - Accurately document all support interactions and solutions in the ticketing system. - Escalate unresolved issues to Tier 2 support with clear and detailed information. - Assist with onboarding new employees, including setting up user accounts and devices. - Help with offboarding tasks, such as disabling accounts and reclaiming equipment. - Collaborate with IT team members to identify and address recurring issues. - Participate in the on-call rotation for after-hours and weekend support. Why EquipmentShare? Because we do things differently - and we think you'll feel it

Read the full description at www.equipmentshare.com. FewerJobs shows a source-linked preview and links to the original posting.