IT Support Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

IT Support Specialist Columbia, MO (Headquarters) EquipmentShare is Hiring an IT Support Specialist I EquipmentShare is searching for an IT Support Specialist I for our corporate office in Columbia, MO, to support our team as the department continues to grow. Supervisory Responsibilities : None Duties/Responsibilities : - Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform. - Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity. - Assist users with software applications, account access, and password resets. - Accurately document all support interactions and solutions in the ticketing system. - Escalate unresolved issues to Tier 2 support with clear and detailed information. - Assist with onboarding new employees, including setting up user accounts and devices. - Help with offboarding tasks, such as disabling accounts and reclaiming equipment. - Collaborate with IT team members to identify and address recurring issues. - Participate in the on-call rotation for after-hours and weekend support. Required Skills/Abilities: - Strong working knowledge of Windows and macOS operating systems. - Basic knowledge of printer functionality - Familiarity with mobile devices (iOS, tablets, and Android) and common office applications. - Familiarity with ITSM, ITIL, and IT best practices are preferred. - Familiarity with Audio and Visual troubleshooting techniques. - Excellent customer service skills, including patience, empathy, and strong communication. - Experience in creating processes and procedure workflows. - Ability to troubleshoot basic hardware and software problems. - Attention to detail and the ability to maintain

Read the full description at www.equipmentshare.com. FewerJobs shows a source-linked preview and links to the original posting.