Customer Success Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager London, Greater London, United Kingdom Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work. As a Customer Success Manager , you will play a crucial role in nurturing and growing Epidemic Sound's existing B2B business on an international scale, specifically focusing on our high-growth fitness client portfolio. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises. By building trusted partnerships and executing measurable success plans tailored your specific sector, you directly secure organizational revenue and expand our brand's global footprint. You will join a dynamic commercial team reporting directly to the regional Head of Sales, working alongside cross-functional peers who value proactive initiative and creative problem-solving. In this position, you will collaborate closely with sales, product & tech, music, and marketing teams to act as the true voice of our fitness enterprise customers internally. Your key responsibilities include - Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across global fitness organizations. - Identify, drive, and close

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