Customer Experience Agent (Contract)

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Experience Agent (Contract) Remote, US (EST) About Us Epic is the leading digital reading platform for kids, trusted by millions of children, families, and educators around the world. With a vast library of high-quality books and learning resources, Epic empowers kids to explore their interests, build literacy skills, and develop a lifelong love of reading. As we look to the future, Epic is reimagining what reading can be-more personalized, more interactive, and more accessible than ever before. By combining technology, storytelling, and education, we are shaping the next generation of readers. About the Role We're looking for a friendly, detail-oriented Customer Experience Agent to join our team on a 3-month temporary basis. In this role, you'll serve as the first point of contact for parents, educators, and school administrators reaching out to Epic for support. You'll work within Zendesk to manage, troubleshoot, and resolve support tickets while helping customers get the most out of the Epic platform. This role is ideal for someone who enjoys helping others, communicates clearly and professionally in writing, and thrives in a fast-paced, customer-focused environment. What You'll Do - Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions - Troubleshoot account, billing, and technical issues related to the Epic platform - Escalate more complex issues to the appropriate internal teams with clear documentation and context - Utilize pre-built macros, templates, and personalized communication to provide consistent, high-quality support - Follow established support workflows, quality standards, and response guidelines -

Read the full description at job-boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.