Customer Experience Agent (Contract)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Sales From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Experience Agent (Contract) Remote, US (EST) About Us Epic is the leading digital reading platform for kids, trusted by millions of children, families, and educators around the world. With a vast library of high-quality books and learning resources, Epic empowers kids to explore their interests, build literacy skills, and develop a lifelong love of reading. As we look to the future, Epic is reimagining what reading can be-more personalized, more interactive, and more accessible than ever before. By combining technology, storytelling, and education, we are shaping the next generation of readers. About the Role We're looking for a friendly, detail-oriented Customer Experience Agent to join our team on a 3-month temporary basis. In this role, you'll serve as the first point of contact for parents, educators, and school administrators reaching out to Epic for support. You'll work within Zendesk to manage, troubleshoot, and resolve support tickets while helping customers get the most out of the Epic platform. This role is ideal for someone who enjoys helping others, communicates clearly and professionally in writing, and thrives in a fast-paced, customer-focused environment. What You'll Do - Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions - Troubleshoot account, billing, and technical issues related to the Epic platform - Escalate more complex issues to the appropriate internal teams with clear documentation and context - Utilize pre-built macros, templates, and personalized communication to provide consistent, high-quality support - Follow established support workflows, quality standards, and response guidelines -

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.