Engagement Manager

Benefits

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About this role

Engagement Manager Curitiba or São Paulo EBANX is a leading global payments company dedicated to connecting businesses and consumers in emerging markets. Through deep local expertise, cutting-edge technology, and strategic partnerships, EBANX empowers global enterprises to expand with confidence and deliver exceptional payment experiences in emerging markets. Position Overview The Engagement Manager plays a pivotal role in driving the successful implementation, optimization, and long-term adoption of EBANX's payment solutions. Acting as a strategic bridge between clients, commercial teams, and product development, this role ensures that every solution delivers measurable business impact. Beyond overseeing delivery and performance, the Engagement Manager serves as a trusted consultant to merchants , educating them on how to work with EBANX, uncovering new opportunities for business growth and market expansion. By leveraging deep market understanding and data-driven insights, the Engagement Manager identifies potential areas for optimization. The Engagement Manager engages the BD and AM teams by referring qualified opportunities for pricing, contracting, and closure. Key Responsibilities - Client Engagement & Advisory : Serve as the primary point of contact for Strategic and Enterprise new brands, ensuring alignment between their strategic objectives and EBANX's payment solutions during the merchant onboarding and ramping phase. Provide consultative guidance to help merchants expand and optimize their payment operations across multiple markets. - Implementation & Delivery Management: Lead the end-to-end execution of client onboarding and integration projects. Coordinate cross-functional teams, including commercial, operations, compliance, and product, to ensure timely delivery, operational excellence, and exceptional client experiences. - Ramp-Up Planning & KPI

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