Senior Solutions Engineer (x/f/m) - Milan

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Sales From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Senior Solutions Engineer (x/f/m) - Milan Milano, Milan, Italy Your mission The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Senior Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge. Your responsibilities include, but are not limited to: - Manage and resolve the most complex technical escalations from customer-facing teams, with cross-stack root cause analysis (database, backend, frontend, integrations) - Identify common patterns: distinguish isolated cases from systematic patterns and propose structural fixes, not just quick mitigations - Coordinate cross-team working groups (PM, Engineering, Product, Customer Care, Sales) to deliver cross-team solutions - Provide technical and methodological mentoring to junior team members, supporting their growth - Experiment and introduce new troubleshooting approaches-particularly integrating agentic AI tools as multipliers of individual and team capabilities - Oversee connector API launches and interoperability topics on the Doctolib side (including data imports) - Transform field knowledge into documentation and process, making it a team asset - Meet with product teams, transforming customer feedback into product improvements and new developments What we're looking for Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading! You could be our next

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