Contact Representative (Benefits Coordinator)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$45K-$73K From the posting source checked Jun 20, 2026

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

25% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Required From the posting source checked Jun 20, 2026

Deadline

Sep 30, 2026 From the posting source checked Jun 20, 2026

Where they hire

Hires in: AZ, CA, CO, ID, KS, MA, MN, MT, NC, ND, NE, NM, NV, NY, OK, OR, SC, SD, UT, VA, WA From the posting source checked Jun 20, 2026

About this role

Contact Representative (Benefits Coordinator) Multiple Locations Summary Join the Indian Health Service as a Contact Representative and support access to healthcare services for American Indian communities. Assist patients with eligibility, medical authorizations, referrals, and healthcare benefits while building a rewarding career in public service and healthcare administration. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Duties Assists patients in identifying and obtaining alternate health care resources, including Medicare, Medicaid, VA, Tribal, and other third-party programs. Conducts patient interviews to gather information for eligibility determinations and enrollment. Assists with completing applications, verifying eligibility, and maintaining enrollment records. Provides information regarding benefits, coverage, program requirements, and available resources. Coordinates with patients, families, healthcare staff, and external agencies to obtain required information and facilitate referrals. Follows up on pending applications, enrollments, and claims to support timely processing. Assists in resolving eligibility, coverage, and reimbursement issues in accordance with established policies and procedures. Maintains confidential patient information and records in compliance with Privacy Act and HIPAA requirements. Utilizes automated systems to document, track, and report eligibility and enrollment activities. Supports patient access to healthcare services through effective customer service and application of alternate resource program requirements. Requirements Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children.

Read the full description at www.usajobs.gov. FewerJobs shows a preview and links to the original posting.