Staff Software Engineer - Customer Engagement & Docs Platform

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified not verified - source URL not recorded; timestamp not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

Not verified

Childcare support

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Learning budget

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Verification

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Salary

$190K-$260K From the posting source checked Jun 20, 2026

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

93% above the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Staff Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Staff Software Engineer - Customer Engagement & Docs Platform San Francisco, California Who we are At Databricks, we are passionate about enabling data teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers - and customer obsessed - we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. Our AI-powered Assistant serves as the initial point of contact for customers seeking assistance on how to use our platform effectively. The Customer Engagement and Docs platform team's objective is to help customers resolve their problems faster using AI / LLMs. We provide customers with precise and comprehensive solutions to their problems or build experiences to facilitate a seamless escalation to a support agent when necessary. As a Staff Engineer, you will operate at the intersection of Product development and Machine Learning. Responsibilities include gaining a deep understanding of user behavior; identifying factors contributing to problems; leveraging Product, Machine Learning (ML) and Large Language Models (LLMs) to analyze intricate technical use cases within a secure enterprise environment and eventually providing a path to resolving them. The impact you will have: - Lead design, development, and

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