Sr. Engineering Manager - Customer Experience Intelligence (CXI)

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About this role

Sr. Engineering Manager - Customer Experience Intelligence (CXI) Mountain View, California; San Francisco, California At Databricks, we are passionate about enabling data teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We build and run the world's leading data and AI infrastructure platform so customers can transform deep data insights into business outcomes. Founded by engineers and grounded in customer obsession, we embrace every opportunity to tackle complex technical challenges - from creating next-generation UI/UX for interacting with data to scaling our services across millions of virtual machines. And we're only getting started. As the Senior Engineering Manager for Customer Experience Intelligence (CXI), you'll shape how Databricks delivers intelligent, AI-driven customer and Support experiences at scale. This is a high-impact, visible role where you'll lead a team building the systems that make every customer interaction more seamless, predictive, and trusted. You'll turn customer and Support signals into real business outcomes - unlocking measurable improvements in deflection, resolution speed, and customer satisfaction - while helping product teams strengthen reliability through actionable insights. Your leadership will ensure AI, automation, and human expertise come together as a single, intelligent ecosystem powering the Databricks customer journey. This is your opportunity to define how Databricks blends human ingenuity and AI to deliver world-class customer experiences. If you're passionate about leading teams that turn data and intelligence into action-and impact felt across thousands of customers-this is where your work will truly

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