IT.IT BUSINESS ANALYST - SENIOR

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About this role

IT.IT BUSINESS ANALYST - SENIOR Pune, India The Senior Analyst for Digital Customer Experience is responsible for optimizing, and championing the end to end digital experience for B2B customers. This role blends business analysis expertise with customer centric strategy, ensuring that digital journeys, product catalog experiences, and commerce interactions meet business goals and deliver measurable value. The ideal candidate is a strategic thinker and hands on leader who excels at cross functional collaboration, requirements definition, and continuous improvement of digital platforms. Total Experience : - 5+ yrs Relevant : - 5+ yrs Location : - Pune MH Mandatory Skills: - Familiarity with PIM systems, catalog governance, and product data workflows, Experience with B2B digital solutions (e.g., Windchill, P360, Salesforce b2B commerce, Adobe). In this role, you will make an impact in the following ways: To be successful in this role you will need the following: Customer Journey Ownership Lead the development and continuous refinement of the digital customer journey across web and portal, experiences. Map and analyze customer touchpoints to identify friction, opportunities, and improvements that enhance satisfaction, conversion, and retention. B2B Digital Catalog & Experience Management Oversee the strategy and execution of the digital product catalog experience for B2B customers. Ensure catalog accuracy and product data quality in partnership with catalog and product data teams. Drive improvements in search, navigation, filtering, and product detail pages to support complex B2B buying behaviors. Business Analysis & Requirements Leadership Lead efforts with business stakeholders to define and document what constitutes business success

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