Digital Operations Associate – Omnichannel

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Digital Operations Associate – Omnichannel Waltham, MA, United States We are seeking a detail-oriented and proactive Digital Operations Associate specializing in Web Operations to support the execution, optimization, and maintenance of digital experiences across our web ecosystem. This role is ideal for early career professionals who have hands-on experience with Adobe Experience Manager (AEM) and are passionate about building seamless digital customer journeys. Alkermes has adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home. Web Content Operations (AEM) Build, edit, and publish content using Adobe Experience Manager (AEM) components, templates, and workflows Ensure content accuracy, localization readiness, and timely publishing across sites. Support development partner and internal stakeholders for seamless end-to-end website update process Maintain content taxonomies, tagging, and metadata to support search and personalization throughout customer journeys Platform Troubleshooting & Support Diagnose and resolve authoring, rendering, and publishing issues within AEM and connected third-party services (e.g. Wistia, Google Analytics, OneTrust, web plugins) Triage and/or log appropriate tickets; replicate issues, document root cause, and coordinate fixes with development and IT platform teams Maintain a runbook of common issues, resolutions, and escalation paths Site Performance & Optimization Monitor page performance (Core Web Vitals, load times, asset weight); recommend optimizations for images, scripts, caching, and component use Partner with development vendor to improve template/component efficiency and reduce technical debt Conduct regular audits to identify broken links, orphaned pages,

Read the full description at hbap.fa.us1.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.