Customer Service Representative Prom - Bergamo

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Schedule

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Customer Service Representative Prom - Bergamo Bergamo, Lombardia, Italy Job purpose: The primary goal for a CSR Prom is to provide excellent customer service experience. This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refueling options, resolving complaints and ensuring complete satisfaction. Key-result areas: · Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web. · Puts into practice proactive behavior towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction. · Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location. · Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park. · Maximize profit by offering services and ancillary products to Customers. Educational Background : High School Graduation or University education. Professional Experience: Previous sales and customer service experience. Knowledge : · Fluent Level of English (+ second language) · Full Driving License Skills & Competencies : · Excellent organizational and time management skills · To be proactive · Problem solving · Effective Communication · Ability to work well as a team with 100% customer focus · Selling proposition · Ability to work in a fast work environment with a variety of tasks · Ability to demonstrate professionalism, enthusiasm, and outstanding

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