Founding GTM Deployment Strategist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Founding GTM Deployment Strategist Credal HQ (Brooklyn, NY) | OnSite ABOUT US Our mission at Credal is to harness frontier AI for everyone building a better future. We accelerate the most complex, sophisticated operations of the most impactful institutions, while weaving security and governance into every part of our product. Our customers include the U.S. Dept of Health and Human Services, MongoDB, Comcast NBC Universal, Lattice, Wise (Transferwise), Checkr, and incident.io among others. We've raised over $10m to date with a ton of runway. You'll join a team of Thoughtful Doers™ from places like Palantir, Cruise, Meta, Uber, and Google. 📍 Credal is in-person in our spacious NYC office https://maps.app.goo.gl/r3CPzTcBnMys3o4T7 with meals provided. ABOUT THE ROLE We're looking for a founding deployment strategist to own and evolve our customer success story. What you'll do: - Own customer success end-to-end: growing customer relationships, defining playbooks & processes (e.g., onboarding, training, enablement, renewals, expansions), building metrics to evaluate product impact & engagement, and scaling it all up as we continue rapidly expanding our customer base - Engage directly with existing customers and our engineering & GTM teams to distill product feedback, remediate support issues, and proactively track adoption & retention in a data-driven way - Develop a deep understanding of our customers' use cases and business objectives, to ensure our products are providing the highest possible impact for their most complex and critical workflows - Shape our product roadmap by being the greatest advocate for our customers: identifying, synthesizing, and proactively communicating

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