Resident Services Manager (Luxury Residences)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Resident Services Manager (Luxury Residences) Reston, VA Job Overview Comstock is seeking a Resident Services Manager to join our team at a luxury high-rise community. Ensuring the highest level of resident satisfaction at our premier property. Reporting to the Property Manager, this role is the key point of contact for residents, guests, and vendors, overseeing communications, coordinating resident events, and ensuring maintenance requests and service needs are addressed promptly and professionally. The ideal candidate is a customer-focused problem solver with excellent communication skills, a keen eye for detail, and a passion for creating exceptional living experiences that foster long-term resident relationships. Key Responsibilities Provide stellar customer service to all residents, guests, and vendors Oversee resident communications, including renewals, preventative maintenance and other building notices Coordinate and schedule the resident events as approved by management; adhere to approved budget Handle resident and prospect complaints and resolve issues in a professional and timely manner; exercising sound judgement and understanding when to escalate an issue Call residents to schedule appointments as needed by maintenance staff Ensure maintenance calls and in person requests are being addressed timely; follow up with all residents' request Enter maintenance issues to create tickets for the maintenance team Make recommendations to Manager and Maintenance Manager on units for show and common area improvements Assist with the turnover process and leasing duties as directed by the Manager Perform routine building inspections and prepare building inspection reports Manage onsite vendors, including third-party maintenance vendors and package delivery vendors Ensure that equipment

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