Director, IT Operations

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About this role

Director, IT Operations India (Bengaluru) What Cognite is: Relentless to achieve Cognite operates at the forefront of industrial digitalization, building AI , and data solutions that solve the world's hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements. We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not backwards - you'll feel right at home here. Our Moonshot is bold: Unlock $100B in customer value by 2035, and redefine how global industry works. Join us in this venture where AI and data meet ingenuity, and together, we will forge the path to a smarter, more connected industrial future. How you'll demonstrate Ownership The Director, IT Operations is the operational leader and strategic partner who ensures Cognite's internal IT infrastructure and support teams run with excellence, velocity, and user delight. You lead a global IT support team across service desk and on-site operations, serving 700+ employees across Oslo, Phoenix, Houston, Bangalore, and remote locations. You report to leadership and own the complete lifecycle of IT operations-from service delivery and vendor management to process automation and continuous improvement. Your mandate: transform IT Operations into a high-velocity, user-centric function that enables innovation while maintaining security, cost discipline, and operational excellence toward our $100B moonshot. - Accountability: Lead a global IT support team across service desk and on-site operations, ensuring SLA attainment

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