Sr. Technical Support Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Senior From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Technical Support Engineer Remote, India Category-defining tech. Career-defining work. Lots of tech companies disrupt. But, many fail when they try to scale. We're different. CockroachDB makes it easier for companies to build and scale apps. This is how and why we're helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact. Because when our customers win, we all win. The Role We're looking for a Senior Technical Support Engineer to help us make CockroachDB easy for our customers. You'll be joining a team and organization where you will be challenged, but also will witness your contributions to Cockroach Labs. While this will be a remote role, you must be based in Bangalore to be eligible for this role. You Will - Provide extraordinary service for both our Self-Service and Enterprise customers. - Support customers on our various deployment models (Self Hosted, CockroachDB Dedicated and Serverless). - Develop deep technical expertise in CockroachDB and accompanying technologies. - Recognize patterns among customer issues and suggest ways to improve our product and offerings. - Partner with our Documentation, Product, Sales, and Engineering teams to guide those improvements. - Help develop and iterate on our support processes, tooling and systems. - Develop Runbooks & Playbooks for issues you've encountered that could reduce time to resolution in the future. - Participate in our Follow-The-Sun model to ensure work continuity beyond your shift for priority tickets. - Reproduce technical issues and work with

Read the full description at www.cockroachlabs.com. FewerJobs shows a preview and links to the original posting.