Ombudsman Analyst

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$117,235 national median

Projected growth (BLS Employment Projections)

+2.6% - Average

Matched to SOC 23-1011 - Legal aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Ombudsman Analyst São Paulo About The Job As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases, delivering practical and definitive solutions to their complaints and feedbacks. Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence. About The Job As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases, delivering practical and definitive solutions to their complaints and feedbacks. Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence. What You'll Be Doing: - Receiving, handling, monitoring and responding to customer demands; - Interface with our customers through the Ombudsman contact channels (telephone and email); - Drafting responses to Citizen's Demands Registration System (BACEN-RDR), consumidor.gov and municipal and state PROCONs; - Keeping tabs and managing administrative demands alongside our legal partners; - Providing advice on customer related situations to the Customer Support Engineering Team - Interfacing with other teams to align strategies and suggest improvement on products and processes. What You Need To Succeed: - Excellent written and oral communication skills; - Excellent Portuguese communication; - Intermediary English skills; - High attention to details; - Strong organizational skills ; - Good analytical skills; - Fast learning; - Love for technology; - Ability to be flexible

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